Shipping Policy
Shipping Policy
Welcome to Dark Horse Arena Dust Co LLC!
Every item we create is handcrafted with care and attention to detail. We do not mass produce our products, and many of our items are made specifically for your order. We appreciate your patience while we create something special just for you.
Processing Times
Processing begins once your order has been placed and payment has been received.
Ready to ship items: 1-3 Business days
Handmade & custom orders: 13-15 business days
Some items, including epoxy tumblers, require additional curing time before they can safely be packaged and shipped to ensure the highest quality product.
If additional processing time is required, we'll contact you using the email address provided with your order.
Shipping Methods
We proudly ship worldwide using trusted carriers including:
USPS
UPS
FedEx
Shipping rates are calculated automatically at checkout based on package size, weight, destination, and shipping carrier.
Free Shipping
Orders totaling $150.00 USD or more qualify for Free Standard Shipping
Local Pickup
Local Pickup is available by appointment in Watford City, ND.
Customers selecting local pickup will receive an email when their order is ready along with pickup instructions.
Shipping Insurance
Shipping insurance is optional and may be purchased during checkout.
If shipping insurance is declined, Dark Horse Arena Dust Co LLC is not responsible for lost, stolen, or damaged packages once they have been accepted by the shipping carrier.
Signature Confirmation
To help protect both our customers and our business, all orders totaling $150.00 or more will require a signature upon delivery.
International Shipping
We proudly ship internationally.
Please Note:
- Delivery times vary by destination
- customers are responsible for any custom duties, taxes, import fees, VAT, or other charges required by their country
- Dark Horse Arena Dust Co LLC is not responsible for delays caused by customs processing or international postal services.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
Incorrect Shipping Address
Please verify your shipping address before placing your order.
Orders returned due to an incorrect or incomplete address provided by the customer will require additional postage before being reshipped.
Damaged Orders
We carefully inspect and package every order before it leaves our shop.
If your order arrives damaged during shipping you must contact us within 3 days of the delivery date.
Please Include:
*Your order number
* Photos of the damaged item(s)
*Photos of the shipping box and packaging
*Photos of the shipping label (if possible)
Claims reported after 3 days may not qualify for replacement or reimbursement.
Lost or Delayed Packages
Once your package has been accepted by USPS, UPS, or FedEx, delivery times are outside my control.
If your shipment appears delayed, please contact the shipping carrier first using your tracking number. If additional assistance is needed, we'll gladly help.
Holiday Shipping
During holidays, sales events, product launches, or periods of unusually high order volume, processing and shipping times may be longer than our normal estimates.
We appreciate your patience and understanding.
Questions?
Email: darkhorsearenadustco@gmail.com
Website: www.darkhorsearenadustco.com
Thank you for supporting our small family owned business.
Dark Horse Arena Dust Co LLC
Where the dust never settles